"Sorry, nosotros can't connect to your account. Please attempt again later" error when you activate Office from Office 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Project Online Desktop Client

Summary

This article discusses how to troubleshoot the activation problems in Microsoft Function from Part 365. Activation fails and you receive 1 the following error messages:

We are unable to connect correct now. Delight check your network and try once again later.

Distressing, we can't connect to your account. Please endeavor once more afterwards.

More information

This result might be acquired by one of several circumstances. Follow these steps to assistance troubleshoot the issue. After each step, check to see whether the issue is fixed. If non, go along to the next step.

Footstep 1. Identify and set activation issues by using the Back up and Recovery Banana for Role 365

The Back up and Recovery Assistant app runs on Windows PCs and can help yous place and fix activation issues with Office 365.
Part 365: Use the Support and Recovery Assistant for Office 365

Step 2. Cheque whether you're behind a proxy server

Are you behind a proxy server? If yous're not sure, ask your ambassador. If and so, y'all (or your ambassador) might have to alter the proxy settings for Windows HTTP clients. To do this, follow these steps:

  1. Open a Command Prompt window as an ambassador. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the listing, and so click Run as administrator.
  2. Type the following command, and then press Enter: 
                      netsh winhttp prepare proxy < Accost of proxy server >

Stride three. Check whether you're backside a firewall

Are you behind a firewall? If y'all're not sure, ask your ambassador. If you're backside a firewall, it might accept to exist configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.alive.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.alive.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • become.microsoft.com
  • office15client.microsoft.com

Each firewall will take a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to practise this for yous.

For more data about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft commodity: Part 365 URLs and IP address ranges

Footstep 4. Check whether you have the appropriate license

  1. Sign in to the Office 365 portal.
  2. Click Settings and and so click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If yous see The latest desktop version of Office, so you take an Office subscription assigned correctly.
  5. If yous don't meet The latest desktop version of Office, contact your ambassador or see the Office commodity What Part 365 business product or license do I accept?

Step v. If you previously activated an Office 2013 program on the figurer, effort to remove the existing product central

To manually remove existing product keys for an Office 2013 program, follow these steps:

  1. Open up a Command Prompt window, type one of the following commands, and then press Enter:

    • If y'all're running 64-bit Windows with 32-flake Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you're running 32-chip Windows, or running 64-flake Office with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Role\Office15\ospp.vbs" /dstatus

  2. Examine the output. Expect for and locate the last v characters of the installed product key.

  3. Remove all production keys. To remove a production cardinal, type the following command and then printing Enter:

                      cscript ospp.vbs /unpkey: <Last five characters of production key>

Here's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Role\Office15"  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.eight  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE Name: Part 15, OfficeProPlusSubR_Subscription edition  LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channel  EXPIRATION: ten/11/2013 4:59:59 PM  LICENSE Status: ---NOTIFICATIONS---  Error Code: 0xC004F005  ERROR Description: The Software Licensing Service reported that the production primal  does not lucifer the product primal for the license.  Last five characters of installed product key: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Programme Files (x86)\Microsoft Part\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling production key for: Role 15, OfficeProPlusSubR_Subscription edition  <Production fundamental uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more information, run across the following Microsoft Knowledge Base manufactures:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Function

Still demand help? Get to Microsoft Community.